Introduction

Your privacy is our priority and we are adopting security measures to make sure Delivery Mates is safe and enjoyable for everyone.

The Delivery Mates Privacy Policy will help you understand the type of information we deal with and how we use it.

We will never sell your data and we process data in compliance with the strictest security laws.

As used in this Privacy Policy, “Delivery Mates”, “we” and “us” refer to OTL Omega Telematics and Logistics ltd while the “websites” refer to Delivery Mates websites (including www.deliverymates.com, blog.deliverymates.com, help.deliverymates.com, panel.deliverymates.com, any related URLs and subdomains of the deliverymates.com and deliverymates.com domains, and any related URLs and subdomains of the deliverymates.com domain).

The “services” and “applications” refer to Delivery Mates’ Last Mile Logistics management applications and services in whatever format they may be offered now or in the future.

You Own Your Data

Delivery Mates uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate our applications and services.

Although Delivery Mates owns the code, databases, and all rights to the Delivery Mates applications and services, you retain all rights to your data.

Data Processor and Data Controller

The GDPR (General Data Protection Regulation), the new European data protection law, as well as other data privacy laws, differentiate between the “data controller” and the “data processor”. The customer is the Controller of Customer Data while Delivery Mates is the Processor of Customer Data and the Controller of Other Information.

Customer Data

Customer Data are the content and information added to the Delivery Mates applications and services. For instance, Delivery details or documents concerning a Delivery Job uploaded into Delivery Mates are considered Customer Data. This data is controlled by you and Delivery Mates processes this data on your behalf.

It is the account administrator on behalf of the organisation or individual that owns the Delivery Mates account that determines the use, access, deletion or sharing of Customer Data.

Use of Customer Data

Delivery Mates may access and use Customer Data in accordance with the customer’s guidance to:

• Provide, maintain and improve the service;
• Prevent and resolve technical or security issues;
• Provide support to customers when required;
• Help customers comply with GDPR related requests;
• Comply with Government request for Access under GDPR regulation.

Other Information We Collect

Delivery Mates collects and processes Other Information with the exclusive purpose of improving your experience. Other Information refers to data regarding website visitors and customers. Delivery Mates is the Controller of Other Information.
The information collected includes:

Account Information

E-mail address, phone number, company name, domain and/or similar account details are collected upon signup. When an account is activated Delivery Mates collects billing details such as credit card and billing address.

Log Data

We collect information when you access or use our applications or websites such as the device’s Internet Protocol (“IP”) address, browser type, plugins, preferred language and activities.
We also record information collected from our website as the page visited and the date and time the pages are accessed, mouse movements and clicks.
We collect app user geolocation every 10 seconds when user is logged.

Cookies

Delivery mates’ applications and services require cookies to operate optimally. You may turn off cookies in your browser to prevent them being stored on your computer, although you may experience reduced functionality in our applications and services as a result.

Location Information

We collect your timezone and default locale upon sign up. We also collect your approximate location from your browser or device.

Use of Other Information

Delivery Mates uses Other Information to:

• Provide, update, maintain and protect our services;
• Prevent or address service errors, security or technical issues;
• Respond to your requests, comments and questions;
• Send emails and other communications. We may send you service, technical or administrative emails and inform you about changes in our applications and services or security and fraud notices;
• Communicate about billing and administrative issues;
• Maintain high-security standards and investigate and prevent issues;
• Produce aggregated statistics, e.g. publishing a report on trends in the usage of our applications and services. In doing so, Delivery Mates will never disclose personally-identifiable information. You have the right to object to the use of your data for aggregated statistics;
• Marketing Activities. From time to time Delivery Mates may send emails to registered users announcing new products and services. These will always be informative, relevant and infrequent and you may opt out at any time by clicking the “unsubscribe” link in the email.

How we Maintain the Security of Data

Delivery Mates implements various measures to ensure that data are protected against unauthorised access, use and destruction.
Data are only accessible to authorised people and for the purpose of better customer service and nothing else.

We implement high standards security strategies to protect your data such as firewalls network protection, encryption and anonymisation of personal data and IP restrictions.

Sharing and Disclosure

Customer Data

We will never share or disclose Customer Data to third parties without your consent.

Other Information

Delivery Mates may share Other Information with third parties in order to:

Delivery Mates Do Not Store Your Credit Card or Bank Account Details

Delivery Mates use a trusted third-party provider to look after your credit card and bank account information and no sensitive payment details are stored by Delivery Mates directly. Delivery Mates staff do not have access to your credit card or bank account information.

Data Portability

Delivery Mates will provide you with an export of your data stored on our databases and servers, upon request, in a machine-readable format provided you have met your obligations as set out in our Terms of Service.
In case of a Data Subject Access Request (DSAR), Delivery Mates is committed to helping you fulfil this request efficiently.
Delivery Mates may securely delete Customer Data 30 days after you stop paying for our applications and services, or sooner at your request.
At the end of the provision of service, at the choice of the Controller, Delivery Mates shall delete or return all Personal Data to the Controller and delete existing copies unless the Union or Member State law requires storage of data.

Access Control

Customer Data are stored securely on our databases and servers. You solely control who has access to your data and you are responsible for keeping your password safe.
Only authorised members of Delivery Mates staff have access to Customer Data to perform administrative tasks and for the purpose of a better customer service and nothing else.

Monitoring

Delivery Mates monitors the use of our applications and services to ensure we are meeting our standards and for research and security purposes. No personally identifying information is logged and sensitive information is anonymised.

Questions

Any questions regarding this policy should be sent to [email protected]

Changes to This Policy

Delivery Mates may update this Privacy Policy and the Terms of Service in accordance with changes to our applications and services. We will notify registered users by email when significant changes are introduced which affect the way we treat personal information.

Your Consent To This Privacy Policy

By using Delivery Mates’ applications and services, you agree to this Privacy Policy which supersedes any earlier version.
Our Terms of Service take precedence over any conflicting Privacy Policy provision.
Your continued use of this website or Delivery Mates’ applications and services constitutes your agreement to this Privacy Policy and any updates.